How do I return or exchange an item?
If you wish to return an item you purchased, please follow the instructions below. If you haven't already done so, please read our return and exchange policy first.
- Please obtain a Return Merchandise Authorization (RMA) number from the following website:
You will be asked for your email address and transaction number (found on the front of the invoice). If you wish to request for an exchange, you may enter the items on this website.
- Mail the package to us. Please use a trackable service.
Figure 8 Returns RMA#_________560 Sylvan Ave Ste 1310Englewood Cliffs, NJ 07632If you are returning packages to any of our International Return Facilities, Please be sure to use a service with tracking when returning any items to us. We are not responsible for lost return packages.
If you are in Canada, you may return it to:Figure8 LLC - EziReturns RMA#_________C/O Delivery Net45 Mural Street, #3Richmond Hill, ON L4B 1J4
If you are in the UK, you may return it to:Caribou - EZI - Figure 8 Returns RMA#_______363 Stockley CloseWest DraytonHeathrowUB7 9BL
If you are in Singapore or Asia, you may return it to:Figure 8 Returns RMA#_______Mail Box 889241Singapore 919191
If you are in Australia or New Zealand, you may return it to:Parcel Collect - 10014 86849Figure 8 Returns RMA#_______22 King StreetCotton TreeQLD 4558Australia
Upon receipt of your package, we will notify you by email (but only if you include the RMA on the outside of the package). We generally process your return package within a week of receipt. Any credit due will be issued to your original method of payment.